Your Customer is our Priority

Every business desires growth and having an efficient Customer Relationship Management (CRM) process is key to this growth. Enhance your business CRM through a quality Call Center in Dubai and outsource this essential business process to Contactopia.

Benefits of CRM Outsourcing

Greater profitability – increase your profit by reducing CRM expenditure through a cost-effective Call Center in Dubai.

Expert quality – you can rely on industry experts to professionally manage your Dubai Call Center.

Modular upscaling – optimize your profitability by limiting your Call Center in Dubai expenditure to current needs and upscaling with business growth.

Contactopia operates as a Call Center Service Provider – proudly serving your Dubai Call Center requirements since 2004.

Welcome to

Contactopia Your Call Center for Dubai

Since 2004 we have been specializing in leasing our call center operational and management expertise to a growing portfolio of global clients.

Operating out from our new facility in SRTIP, we capitalize on the abundant supply of energetic, multi-lingual and professional work-force from neighboring college districts. This is further complemented by the country’s world-class telecom infrastructure and from here we serve as your Call Center in Dubai, giving you a virtual presence in the local, regional and international markets.

Unlike other call centers in Dubai, Contactopia excels at a wide range of services such as Customer Support, Telemarketing, Lead Generation, Customer Satisfaction Indexing, Record Verification, Market Research, Third-Party Assessments, Database Management etc. Collectively, these services are made possible through our significant investment in trained work force, cutting edge technology from Avaya & HP and benchmarked processes.

Services

As a leading Dubai call center service provider, our core competency is in delivering and managing Corporate communication channels. Within these communication channels we manage an extensive range of call center services.

Phone

Customer Support Center
Technical Helpdesk
Telemarketing
Database Verification
Reception Service (Virtual Office)
After-hours Answering Service
Customer Satisfaction Surveys
Lead Generation
Revenue-Generating Inbound Service
Third-party Audit
Virtual Conferencing

Web-chat

Click for Live agent’ Support

Response Management
Event Invitation
Broadcast Marketing

Response Management
Product Marketing
Promotion Announcement
Broadcast Marketing

Social Media

Facebook Management
Twitter Management

Reviews

Red Bull - Middle East

Antonis Constantinidis

Regional Marketing Manager

"Our sincere gratitude for your support, cooperation and excellent service. We appreciate your assistance and hard work in ensuring that all goals are achieved with high quality and in a timely manner."

Call Center in Dubai - Redbull

Philips Electronics ME

Jack Detiger

Senior Manager Customer Care

"Not only has the staff of Contactopia performed perfectly in line with our expectations, they have helped us define our expectations at a higher level, and they are supporting us very well in achieving."

Call Center in Dubai - Philips

Unilever Gulf

Ahmed Maklad

Quality Assurance Manager

"I am delighted to acknowledge your relentless effort in ensuring that we have a wonderful partnership for the past 7 years while you assist us in our Careline operations. I anticipate that our partnership."

Call Center in Dubai - Unilever

British Council, Dubai

Venita Cordeiro

Customer Services Manager

"We are fortunate to have a helpful, hardworking and professional team handling our calling customers. Service rendered to us by Contactopia is professional and of high quality as reflected in the Mystery."

Call Center in Dubai - BC

CompTIA Middle East

Rudolf Tegelaar

Regional Director

"Pressed for time and not enough manpower to get the job done made us decide to use a contact center. The enthusiasm and commitment made us decide to go with Contactopia."

Call Center in Dubai - Comptia

VLCC International

Prafull Dwivedi

Business Head

"The team at Contactopia understood our requirements very well and were able to relate with VLCC's values and philosophy. Impressed with the professionalism that runs through Contactopia, which makes it stand apart from any competition in the region, we recognize and value the commitment of the entire team."

Call Center in Dubai - VLCC

Nayomi - Middle East

Sharon Divan

Marketing Manager

"We found Contactopia to be the most proactive and consistent in the approach, even during the initial briefing phase. They have been very thorough in their processes and application developments. Extremely resourceful in troubleshooting."

Call Center in Dubai - Nayomi