Every business desires growth and having an efficient Customer Relationship Management (CRM) process is key to this growth. Enhance your business CRM through a quality Call Center in Dubai and outsource this essential business process to Contactopia.
Greater profitability – increase your profit by reducing CRM expenditure through a cost-effective Call Center.
Expert quality – you can rely on industry experts to professionally manage your Call Center.
Contactopia operates as a Call Center Service Provider – proudly serving your Call Center requirements since 2004.
Contactopia Your Call Center for Dubai
Since 2004 we have been specializing in leasing our call center operational and management expertise to a growing portfolio of global clients.
Operating out from our new facility in SRTIP, we capitalize on the abundant supply of energetic, multi-lingual and professional work-force from neighboring college districts. This is further complemented by the country’s world-class telecom infrastructure and from here we serve as your Call Center, giving you a virtual presence in the local, regional and international markets.
Unlike other call centers in Dubai, Contactopia excels at a wide range of services such as Customer Support, Telemarketing, Lead Generation, Customer Satisfaction Indexing, Record Verification, Market Research, Third-Party Assessments, Database Management etc. Collectively, these services are made possible through our significant investment in trained work force, cutting edge technology from Avaya & HP and benchmarked processes.
_________________________
As a leading Dubai call center service provider, our core competency is in delivering and managing Corporate communication channels. Within these communication channels we manage an extensive range of call center services.
- Customer Support Center
- Technical Helpdesk
- Telemarketing
- Database Verification
- Reception Service (Virtual Office)
- After-hours Answering Service
- Customer Satisfaction Surveys
- Lead Generation
- Revenue-Generating Inbound Service
- Third-party Audit
- Virtual Conferencing
Web-chat
- Click for Live agent’ Support
- Response Management
- Event Invitation
- Broadcast Marketing
- Response Management
- Product Marketing
- Promotion Announcement
- Broadcast Marketing
Social Media
- Facebook Management
- Twitter Management
Reviews
_________________________
Antonis Constantinidis
Regional Marketing Manager
________________________
"Our sincere gratitude for your support, cooperation and excellent service. We appreciate your assistance and hard work in ensuring that all goals are achieved with high quality and in a timely manner."
Jack Detiger
Senior Manager Customer Care
________________________
"Not only has the staff of Contactopia performed perfectly in line with our expectations, they have helped us define our expectations at a higher level, and they are supporting us very well in achieving."
Ahmed Maklad
Quality Assurance Manager
________________________
"I am delighted to acknowledge your relentless effort in ensuring that we have a wonderful partnership for the past 7 years while you assist us in our Careline operations. I anticipate that our partnership."
Venita Cordeiro
Customer Services Manager
________________________
"We are fortunate to have a helpful, hardworking and professional team handling our calling customers. Service rendered to us by Contactopia is professional and of high quality as reflected in the Mystery."
Rudolf Tegelaar
Regional Director
________________________
"Pressed for time and not enough manpower to get the job done made us decide to use a contact center. The enthusiasm and commitment made us decide to go with Contactopia."
Prafull Dwivedi
Business Head
________________________
"The team at Contactopia understood our requirements very well and were able to relate with VLCC's values and philosophy. Impressed with the professionalism that runs through Contactopia, which makes it stand apart from any competition in the region, we recognize and value the commitment of the entire team."
Sharon Divan
Marketing Manager
________________________
"We found Contactopia to be the most proactive and consistent in the approach, even during the initial briefing phase. They have been very thorough in their processes and application developments. Extremely resourceful in troubleshooting."
Clients
_____________________
Contact Us
UAE:
Tel: +971.6.517.8888
N.America:
Tel: +1.647.849.2629
Email:
Address:
SME-01, Block-C, SRTIP
Sharjah, United Arab Emirates
