• Contactopia
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UAE's leading Call Center Outsource Service Provider (OSP)

About Us

Since 2004 we have been specializing in leasing our call center premises, technology, work-force & operational expertise. By doing so, we can professionally & cost-effectively manage all Call Center-based Corporate communication channels between your business and your business partners and customers. As a renowned Call Center in Dubai, our budget call center services include support for all Corporate communication channels:

  • Phone
  • Whatsapp
  • Email
  • Web-chat
  • Social Media

Unlike other call centers in Dubai, Contactopia excels at a wide range of activities such as Customer Support, Telemarketing, Lead Generation, Customer Satisfaction Indexing, Record Verification, Market Research, Third-Party Assessments, Database Management etc.

Operating out from a custom-built 200 seat facility at SAIF-Zone, we capitalize on the abundant supply of energetic, multi-lingual and professional work-force from the neighbouring college districts. This is further complemented by the country's world-class telecom infrastructure and from here we serve as your Call Center in Dubai, giving you a virtual presence in the local, regional and international markets.

Contactopia is geared for all your Call Center-based Corporate communication needs, for all regions, managed centrally from its UAE operations - a complete transparent geographical, language and knowledge process to your customer. Collectively, these services are made possible through our significant investment in quality work force, cutting edge technology from Avaya & HP and benchmarked processes.

In comparison to other Call Centers in Dubai, for every assignment we start with a concerted understanding of your business model and the project requirement. This is followed by dedicated customization of all aspects of the call center competencies. Prior to service delivery, we undertake thorough quality & integrity testing on the design and configuration of the hired services. Once successfully tested, the service is delivered to you on or before schedule - guaranteed. However sophisticated the requirement, every assignment is performed with the same keen sense of excellence and attention - bound by a Service Level Agreement (SLA) and routine reporting.

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Testimonials

Red Bull - Middle East Antonis Constantinidis Regional Marketing ManagerOur sincere gratitude for your support, cooperation and excellent service. We appreciate your assistance and hard work in ensuring that all goals are achieved with high quality and in a timely manner. We are proud to have such dedicated partners like Contactopia.

British Council, Dubai Venita Cordeiro Customer Services ManagerWe are fortunate to have a helpful, hardworking and professional team handling our calling customers. Service rendered to us by Contactopia is professional and of high quality as reflected in the Mystery Shopping exercises we conduct.